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We will send you the tracking number in an email. If you have placed different orders, you will receive multiple emails with different tracking details and your items may be delivered on different days. Remember to track each parcel separately for accurate delivery updates.

Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:

1. Faulty items damaged or broken or stained upon arrival.
2. Items received in the incorrect size or color.
3. Unwashed, unworn, and unused item(s) that have not met your expectations within 30 days of receiving.

7 Days Product Guarantee

The items you received are damaged, different, or not working, you will be protected by our Guarantee. Please contact us for Return Material Authorization within 7 days of the order being received. After returning the product to the address provided by our customer service team, we can send you a new item free of charge, or you can choose to receive a full refund.

Our Delivery Option

BISANG ships to most countries in the world and offers FREE international shipping on most orders.  Due to current Covid-19 situation, the average delivery time is 30 – 60 days. We do not ship to PO boxes.

30 Days No Reason Return

If you are not satisfied with your purchase and the product is still in brand new condition, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees. Please contact us for Return Material Authorization within 30 days of the order being received.

Non-Returnable Items

We will not accept returns in the following conditions:

1. Items outside the 30 days warranty time frame.
2. Washed, worn, used, or misused items.
3. Items under the following categories: Swimwear, Underwear, Lingerie, and Earrings. These items are not covered by the warranty for hygiene reasons.