Guarantees & Return policy
7 Days Product Guarantee
The items you received are damaged, different, or not working, you will be protected by our Guarantee. Please contact us for Return Material Authorization within 7 days of the order being received.
After returning the product to the address provided by our customer service team, we can send you a new item free of charge, or you can choose to receive a full refund.
30 Days No Reason Return
If you are not satisfied with your purchase and the product is still in brand new condition, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.
Please contact us for Return Material Authorization within 30 days of the order being received.
Apparel Return Process
Missing item(s), wrong item(s) or incorrect package sent
During delivery, please make sure the package is in good condition (no sign of being opened) and confirm the contents before signing the package.
For any issues, please let us know and follow our warranty process:
1. Provide your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and the item received.
Possible Solutions after the problem is confirmed by BISANG:
If there is an item missing, we will resend the missing item/accessory for free within the warranty period. If we have shipped the wrong item, we will either refund you in full or dispatch an alternative item (if applicable and available). BISANG will decide whether you need to return the wrong product or not and reimburse you for the return shipping fee when we receive it.
Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
1. Faulty items damaged or broken or stained upon arrival.
2. Items received in the incorrect size or color.
3. Unwashed, unworn, and unused item(s) that have not met your expectations within 30 days of receiving.
We will not accept returns in the following conditions:
1. Items outside the 30 days warranty time frame.
2. Washed, worn, used, or misused items.
3. Items under the following categories: Swimwear, Underwear, Lingerie, and Earrings. These items are not covered by the warranty for hygiene reasons.
In the apparel industry, there are slight size differences between brands and manufacturers. It is your responsibility that you check the size chart and size conversion chart on the product before ordering. If we have shipped you the wrong size by mistake, we will either refund you in full or send you an item with an alternative size (if applicable). If you chose the wrong size, BISANG will offer an exchange or refund for you, but please note that shipping costs to return the items are at your expense. Returned items without Return Merchandise Authorization (RMA) will not be accepted.