Terms and Conditions


Welcome to BISANG Trading. These Terms of Use describe the terms and conditions applicable to your access and use of the website at www.thebisang.com a “Site”. This document is a legally binding agreement between you as the user(s) of the Site (referred to as “you”, “your”, “Customer” or “User” hereinafter) and THEBISANG.COM  entity (referred to as “we”, “our” or “THEBISANG.COM ” hereinafter).


1.Application and Acceptance of the Terms

1.1 Your use of the Site and THEBISANG.COM’s services, software and products (collectively the as the “Services” hereinafter) is subject to the terms and conditions contained in this document as well as the Privacy Policy and any other rules and policies of the Site that THEBISANG.COM may publish from time to time. This document and such other rules and policies of the Site are collectively referred to below as the “Terms”. By accessing the Site or using the Services, you agree to accept and be bound by the Terms. Please do not use the Services or the Site if you do not accept all of the Terms.

1.2 You may not use the Services and may not accept the Terms if (a) you are not of legal age (at least 16 years old) to form a binding contract with THEBISANG.COM, or (b) you are not permitted to receive any Services under the laws of local countries / regions including the country / region in which you are resident or from which you use the Services.

1.3 You acknowledge and agree that THEBISANG.COM may amend any Terms at any time by posting the relevant amended and restated Terms on the Site. By continuing to use the Services or the Site, you agree that the amended Terms will apply to you.

1.4 If THEBISANG.COM has posted or provided a translation of the English language version of the Terms, you agree that the translation is provided for convenience only and that the English language version will govern your uses of the Services or the Site.

1.5 You may be required to enter into a separate agreement, whether online or offline, with THEBISANG.COM or our affiliate for any Service (“Additional Agreements”). If there is any conflict or inconsistency between the Terms and an Additional Agreement, the Additional Agreement shall take precedence over the Terms only in relation to that Service concerned.

1.6 The Terms may not otherwise be modified except in writing by an authorized officer of THEBISANG.COM.


  1. Provision of Services

2.1 You must register as a member on the Site in order to access and use some Services.  THEBISANG.COM reserves the right, without prior notice, to restrict access to or use of certain Services (or any features within the Services) to paying Users or subject to other conditions that THEBISANG.COM may impose in our discretion.

2.2 Some Services may be provided by THEBISANG.COM’s affiliates on behalf of THEBISANG.COM.

2.3 Services (or any features within the Services) may vary for different regions and countries. No warranty or representation is given that a particular Service or feature or function thereof or the same type and extent of the Service or features and functions thereof will be available for Users. THEBISANG.COM may in our sole discretion limit, deny or create different level of access to and use of any Services (or any features within the Services) with respect to different Users.

2.4 THEBISANG.COM may launch, change, upgrade, impose conditions to, suspend, or stop any Services (or any features within the Services) without prior notice except that in case of a fee-based Service, such changes will not substantially adversely affect the paying Users in enjoying that Service.


  1. General Users

3.1  You agree that you will comply with all applicable laws and regulations when using the Site or Services.

3.2 You agree to use the Site or Services solely for your own private and internal purposes. You agree that (a) you will not copy, reproduce, download, re-publish, sell, distribute or resell any Services or any information, text, images, graphics, video clips, sound, directories, files, databases or listings, etc available on or through the Site (the “Site Content”), and (b) you will not copy, reproduce, download, compile or otherwise use any Site Content for the purposes of operating a business that competes with THEBISANG.COM, or otherwise commercially exploiting the Site Content. Systematic retrieval of Site Content from the Site to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from THEBISANG.COM is prohibited. Use of any content or materials on the Site for any purpose not expressly permitted in the Terms is prohibited.

3.3 You must read THEBISANG.COM’s Privacy Policy which governs the protection and use of personal information about Users in the possession of Banggood.com and our affiliates. You accept the terms of the Privacy Policy and agree to the use of the personal information about you in accordance with the Privacy Policy.

3.4 THEBISANG.COM may allow Users to access to content, products or services offered by third parties through hyperlinks (in the form of word link, banners, channels or otherwise), API or otherwise to such third parties’ web site. You are cautioned to read such web site’ terms and conditions and/or privacy policies before using the Site. You acknowledge that THEBISANG.COM has no control over such third parties’ web site, does not monitor such web site, and shall not be responsible or liable to anyone for such web site, or any content, products or services made available on such web site.

3.5 You agree not to undertake any action to undermine the integrity of the computer systems or networks of THEBISANG.COM and/or any other User nor to gain unauthorized access to such computer systems or networks.

3.6 You agree not to undertake any action which may undermine the integrity of THEBISANG.COM’s feedback system, such as leaving positive feedback for yourself using secondary Member IDs or through third parties or by leaving unsubstantiated negative feedback for another User.

3.7 By posting or displaying any information, content or material (“User Content”) on the Site or providing any User Content to THEBISANG.COM or our representative(s), you grant an irrevocable, perpetual, worldwide, royalty-free, and sub-licensable (through multiple tiers) license to THEBISANG.COM to display, transmit, distribute, reproduce, publish, duplicate, adapt, modify, translate, create derivative works, such as using as product description on THEBISANG.COM, advertising outside THEBISANG.COM and otherwise use any or all of the User Content in any form, media, or technology now known or not currently known in any manner and for any purpose which may be beneficial to the operation of the Site, the provision of any Services and/or the business of the User. You confirm and warrant to THEBISANG.COM that you have all the rights, power and authority necessary to grant the above license.


  1. Member’s Accounts

4.1 User must register on the Site to access or use our Services (a registered User is also referred to as a “Member” below). Except with THEBISANG.COM’s approval, one User may only register one member account on the Site. THEBIDSANG.COM may cancel or terminate a User’s member account if THEBISANG.COM has reasons to suspect that the User has concurrently registered or controlled two or more member accounts. Further, THEBIDSANG.COM may reject User’s application for registration for any reason.

4.2 Upon registration on the Site, THEBISANG.COM shall assign an account and issue a member ID and password (the latter shall be chosen by a registered User during registration) to each registered User. An account may have a web-based email account with limited storage space for the Member to send or receive emails.

4.3 A set of Member ID and password is unique to a single account. Each Member shall be solely responsible for maintaining the confidentiality and security of your Member ID and password and for all activities that occur under your account. No Member may share, assign, or permit the use of your Member account, ID or password by another person outside of the Member’s own business entity. Member agrees to notify THEBISANG.COM if you become aware of any unauthorized use of your password or your account or any other breach of security of your account.

4.4 Member agrees that all activities that occur under your account (including without limitation, posting any company or product information, clicking to accept any Additional Agreements or rules, subscribing to or making any payment for any services, sending emails using the email account or sending SMS) will be deemed to have been authorized by the Member.

4.5 Member acknowledges that sharing of your account with other persons, or allowing multiple users outside of your business entity to use your account (collectively, “multiple use”), may cause irreparable harm to THEBISANG.COM or other Users of the Site. Member shall indemnify THEBISANG.COM, our affiliates, directors, employees, agents and representatives against any loss or damages (including but not limited to loss of profits) suffered as a result of the multiple use of your account. Member also agrees that in case of the multiple use of your account or Member’s failure to maintain the security of your account, THEBISANG.COM shall not be liable for any loss or damages arising from such a breach and shall have the right to suspend or terminate Member’s account without liability to Member.


  1. Member’s Responsibilities

5.1 Each Member represents, warrants and agrees that they have full power and authority to accept the Terms in this agreement.

5.2 Member will be required to provide information or material about your entity as part of the registration process on the Site for a member account. Each Member represents, warrants and agrees that (a) such information and material whether submitted during the registration process or thereafter throughout the continuation of the use of the Site or Service is true, accurate, current and complete, and (b) you will maintain and promptly amend all information and material to keep it true, accurate, current and complete.

5.3 Upon becoming a Member, you consent to authorize THEBISANG.COM to store and use your information in accordance with the Privacy Policy .

5.4 Each Member represents, warrants and agrees that any User Content that they submit, post or display does not infringe or violate any of the copyright, patent, trademark, trade name, trade secrets or any other personal or proprietary rights of any third party (“Third Party Rights”).

5.5 Each Member further represents, warrants and agrees that the User Content that you submit, post or display shall:

  1. a) be true, accurate, complete and lawful;
  2. b) not be false, misleading or deceptive;
  3. c) not contain information that is defamatory, libelous, threatening or harassing, obscene, objectionable, offensive, sexually explicit or harmful to minors;
  4. d) not contain information that is discriminatory or promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  5. e) not contain any link directly or indirectly to any other web Site which includes any content that may violate the Terms.

5.6 Each Member further represents, warrants and agrees that you shall:

  1. a) carry on your activities on the Site in compliance with any applicable laws and regulations;
  2. b) carry on your activities in accordance with the Terms and any applicable Additional Agreements;
  3. c) not use the Services or Site to defraud any person or entity;
  4. d) not impersonate any person or entity, misrepresent yourself or your affiliation with any person or entity;
  5. e) not engage in spamming or phishing;
  6. f) not engage in any other unlawful activities (including without limitation those which would constitute a criminal offence, give rise to civil liability, etc) or encourage or abet any unlawful activities;
  7. g) not involve attempts to copy, reproduce, exploit or expropriate THEBISANG.COM’s various proprietary directories, databases and listings;
  8. h) not involve any computer viruses or other destructive devices and codes that have the effect of damaging, interfering with, intercepting or expropriating any software or hardware system, data or personal information;
  9. i) not involve any scheme to undermine the integrity of the data, systems or networks used by THEBISANG.COM and/or any user of the Site or gain unauthorized access to such data, systems or networks;
  10. j) not engage in any activities that would otherwise create any liability for THEBISANG.COM or our affiliates.


5.7 Member may not use the Services and member account messaging to engage in activities which are identical or similar to THEBISANG.COM’s e-commerce business.

5.8  Member agrees to provide all necessary information, materials and approval, and render all reasonable assistance and cooperation necessary for THEBISANG.COM’s provision of the Services, evaluating whether Member has breached the Terms and/or handling any complaint against the Member. If Member’s failure to do so results in delay in, or suspension or termination of, the provision of any Service, THEBISANG.COM shall not be obliged to extend the relevant service period nor shall be liable for any loss or damages arising from such delay, suspension or termination.

5.9 Member acknowledges and agrees that THEBISANG.COM shall not be required to actively monitor nor exercise any editorial control whatsoever over the content of any message or material or information created, obtained or accessible through the Services or Site. THEBISANG.COM does not endorse, verify or otherwise certify the contents of any comments or other material or information made by any Member. Each Member is solely responsible for the contents of their communications and may be held legally liable or accountable for the content of their comments or other material or information.


  1. Breaches by Members

6.1 THEBISANG.COM reserves the right in our sole discretion to remove, modify or reject any User Content that you submit to, post or display on the Site which we reasonably believe is unlawful, violates the Terms, could subject THEBISANG.COM or our affiliates to liability, or is otherwise found inappropriate in THEBISANG.COM’s opinion.

6.2 If any Member breaches any Terms or if THEBISANG.COM has reasonable grounds to believe that any Member is in breach of any the Terms, THEBISANG.COM shall have the right to impose a penalty against the Member, or suspend or terminate the Member’s account or subscription of any Service without any liability to the Member. THEBISANG.COM shall also have the right to restrict, refuse or ban any and all current or future use of any other Service that may be provided by THEBISANG.COM. The penalties that THEBISANG.COM may impose include, among others, warning, removing any product listing or other User Content that the Member has submitted, posted or displayed, imposing restrictions on the number of product listings that the Member may post or display, or imposing restrictions on the Member’s use of any features or functions of any Service for such period as THEBISANG.COM may consider appropriate in our sole discretion.

6.3 Without limiting the generality of the provisions of the Terms, a Member would be considered as being in breach of the Terms in any of the following circumstances:

  1. a) THEBISANG.COM has reasonable grounds to suspect that such Member has used a stolen credit card or other false or misleading information in any transaction with a counter party,
  2. b) THEBISANG.COM has reasonable grounds to suspect that any information provided by the Member is not current or complete or is untrue, inaccurate, or misleading, or
  3. c) THEBISANG.COM believes that the Member’s actions may cause financial loss or legal liability to THEBISANG.COM or our affiliates or any other Users.

6.4 THEBISANG.COM reserves the right to cooperate fully with governmental authorities, private investigators and/or injured third parties in the investigation of any suspected criminal or civil wrongdoing. Further, THEBISANG.COM may disclose the Member’s identity and contact information, if requested by a government or law enforcement body, an injured third party, or as a result of a subpoena or other legal action. THEBISANG.COM shall not be liable for damages or results arising from such disclosure, and Member agrees not to bring any action or claim against THEBISANG.COM for such disclosure.

6.5 If a Member is in breach of the Terms, THEBISANG.COM also reserves the right to publish the records of such breach on the Site. If such breach involves or is reasonably suspected of involving dishonest or fraudulent activities, THEBISANG.COM also reserves the right to disclose the records of such breach to our affiliates . Such THEBISANG.COM affiliates may impose limitation on, suspend or terminate the Member’s use of all or part of the services provided by such affiliates to the Member, take other remedial actions, and publish the records about the Member’s breach of the Terms on the website operated by or controlled by such THEBISANG.COM affiliates.

6.6 THEBISANG.COM may, at any time and in our reasonable discretion, impose limitations on, suspend or terminate the Member’s use of any Service or the Site without being liable to the Member if THEBISANG.COM has received notice that the Member is in breach of any agreement or undertaking with any affiliate of THEBISANG.COM and such breach involves or is reasonably suspected of involving dishonest or fraudulent activities. THEBISANG.COM shall have the right to publish the records of such breach on the Site. THEBISANG.COM shall not be required to investigate such breach or request confirmation from the Member.

6.7 A Member agrees to indemnify THEBISANG.COM, our affiliates, directors, employees, agents and representatives and to hold them harmless, from any and all damages, losses, claims and liabilities (including legal costs on a full indemnity basis) which may arise from your submission, posting or display of any User Content, from your use of the Site or Services, or from your breach of the Terms.

6.8 A Member further agrees that THEBISANG.COM is not responsible, and shall have no liability to you or anyone else for any User Content or other material transmitted over the Site, including fraudulent, untrue, misleading, inaccurate, defamatory, offensive or illicit material and that the risk of damage from such material rests entirely with each Member. THEBISANG.COM reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by the Member, in which event the Member shall cooperate with THEBISANG.COM in asserting any available defenses.


  1. Transactions Between Customers and THEBISANG.COM

7.1 Customers agrees to provide all personal information and materials as may be reasonably required by THEBISANG.COM in connection with orders placed at THEBISANG.COM. THEBISANG.COM has the right to suspend or terminate any Customers account at any time without prior to giving written notice if the Customer fails to provide the required information and materials or provides inaccurate or fraudulent information.

7.2 Each User agrees that THEBISANG.COM shall not be liable or responsible for any damages, claims, liabilities, costs, harms, inconveniences, business disruptions or expenditures of any kind that may arise a result of or in connection with any use or storage of any products purchased from THEBISANG.COM.

7.4 When you make a purchase, you agree that the risk of loss transfers from THEBISANG.COM to you from the moment we deliver your order to the carrier.
You will bear all related liabilities and risks during the third-party transportation of your order.


  1. Limitation of Liability



8.3 Any material downloaded or otherwise obtained through the Site is done at each User’s sole discretion and risk and each User is solely responsible for any damage to THEBISANG.COM’s computer system or loss of data that may result from the download of any such material. No advice or information, whether oral or written, obtained by any User from THEBISANG.COM or through or from the Site shall create any warranty not expressly stated herein.

8.4 Each User hereby further agrees to indemnify and save THEBISANG.COM, our affiliates, directors, officers and employees harmless, from any and all losses, damages, claims, liabilities (including legal costs on a full indemnity basis) which may arise, directly or indirectly, as a result of any claims asserted by Third Party Rights claimants or other third parties relating to products offered or displayed on the Site. Each User hereby further agrees that THEBISANG.COM is not responsible and shall have no liability to you, for any material posted by others; including defamatory, offensive or illicit material and that the risk of damages from such material rests entirely with each User. THEBISANG.COM reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate with THEBISANG.COM in asserting any available defenses.

8.5 THEBISANG.COM shall not be liable for any special, direct, indirect, punitive, incidental or consequential damages or any damages whatsoever (including but not limited to damages for loss of profits or savings, business interruption, loss of information), whether in contract, negligence, tort, equity or otherwise or any other damages resulting from any of the following.

  1. the use or the inability to use the Site or Services;
  2. any defect in goods, samples, data, information or services purchased or obtained from a User or any other third party through the Site;
  3. unauthorized access by third parties to data or private information of any User;
  4. statements or conduct of any User of the Site; or;
  5. any matters relating to Services however arising, including negligence.

8.6 The limitations and exclusions of liability to you under the Terms shall apply to the maximum extent permitted by law and shall apply whether or not THEBISANG.COM has been advised of or should have been aware of the possibility of any such losses arising.


  1. Force Majeure

9.1 Under no circumstances shall THEBISANG.COM be held liable for any delay or failure or disruption of the content or services delivered through the Site resulting directly or indirectly from acts of nature, forces or causes beyond our reasonable control, including without limitation, Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance of third parties.


  1. Intellectual Property Rights

10.1 THEBISANG.COM is the sole owner or lawful licensee of all the rights and interests in the Site and the Site Content. The Site and Site Content embody trade secrets and other intellectual property rights protected under worldwide copyright and other laws. All title, ownership and intellectual property rights in the Site and Site Content shall remain with THEBISANG.COM, our affiliates or licensors of the Site Content, as the case may be. All rights not otherwise claimed under the Terms or by THEBISANG.COM are hereby reserved.

10.2 THEBISANG.COM may have independent third parties involved in the provision of the Services (e.g., the authentication and verification service providers). You may not use any trademark, service mark or logo of such independent third parties without prior written approval from such parties.


  1. Notices

11.1 All legal notices or demands to or upon THEBISANG.COM shall be made in writing and sent to  info@thebisang.com

11.2 All legal notices or demands to or upon a User shall be effective if either delivered personally, sent by courier, certified mail, by facsimile or email to the last-known correspondence, fax or email address provided by the User to THEBISANG.COM, or by posting such notice or demand on an area of the Site that is publicly accessible without a charge. Notice to a User shall be deemed to be received by such User if and when.

  1. THEBISANG.COM is able to demonstrate that communication, whether in physical or electronic form, has been sent to such User, or
  2. Immediately upon THEBISANG.COM posting such notice on an area of the Site that is publicly accessible without charge.


11.3 You agree that all agreements, notices, demands, disclosures and other communications that THEBISANG.COM sends to you electronically satisfy the legal requirement that such communication should be in writing.


  1. General Provisions

12.1 Subject to any Additional Agreements, the Terms constitute the entire agreement between you and THEBISANG.COM with respect to and govern your use of the Site and Services, superseding any prior written or oral agreements in relation to the same subject matter herein.

12.2 THEBISANG.COM and you are independent contractors, and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by the Terms.

12.3 If any provision of the Terms is held to be invalid or unenforceable, such provision shall be deleted and the remaining provisions shall remain valid and be enforced.

12.4 Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.

12.5 THEBISANG.COM ’s failure to enforce any right or failure to act with respect to any breach by you under the Terms will not constitute a waiver of that right nor a waiver of THEBISANG.COM’s right to act with respect to subsequent or similar breaches.

12.6 THEBISANG.COM shall have the right to assign the Terms (including all of our rights, titles, benefits, interests, and obligations and duties in the Terms to any person or entity (including any affiliates of THEBISANG.COM). You may not assign, in whole or part, the Terms to any person or entity.

12.7 The Terms and Conditions shall be governed by the laws of Australia without regard to its conflict of law provisions.


  1. Delivery

13.1 We aim to deliver products to you at the place of delivery (“Delivery”) requested by you within the time indicated by us at the time of your Order, but we can’t absolutely guarantee firm Delivery dates or times.


  1. Definitions and Interpretation

14.1 Definitions
In this document, terms are defined either (i) in the body of this document above, or (ii) defined as set out below, unless the contrary intention appears:

Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth) or equivalent State or Territory laws;

Breach of Duty means the breach of any:

(a) obligation arising from the express or implied terms of a contract to take reasonable care or exercise reasonable skill in the performance of the contract; or

(b) common law duty to take reasonable care or exercise reasonable skill (but not any stricter duty);

Liability means liability in or for breach of contract, Breach of Duty, misrepresentation, restitution or any other cause of action whatsoever relating to or arising under or in connection with these Terms, including, without limitation, liability expressly provided for under these Terms or arising by reason of the invalidity or unenforceability of any term of these Terms (and for the purposes of this definition, all references to these Terms shall be deemed to include any collateral contract); and

BISANG TRADING”, “we“, “our“, “us means THE BISANG  and its representatives, subsidiaries, affiliates, related parties, officers, directors, employees, agents, partners, and independent contractors.

14.2  Interpretation

(a) Headings are for ease of reference only and shall not affect the interpretation or construction of these Terms.

(b) Words imparting the singular shall include the plural and vice versa.  Words imparting a gender shall include every gender and references to persons shall include an individual, company, corporation, firm or partnership.

(c) Words denoting persons includes natural persons, partnerships, limited liability partnerships, bodies corporate and unincorporated associations of persons.

(d) References to includes or including or like words or expressions shall mean without limitation.


  1. Dispute Resolution

In the event of any dispute under these Terms the parties agree to negotiate in good faith to resolve the dispute. Disputes should be lodged with the Customer Service team at first instance.


  1. Indemnity for General Users & Unregistered Users

You indemnify and hold us and our related entities, affiliates, and our and their respective officers, agents, and employees, harmless from and against any and all claims, demands, proceedings, losses and damages (actual, special and consequential) of every kind and nature, known and unknown, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or your breach of any law or the rights of a third party.


  1. Cancellation

17.1 We may terminate a Contract if the product is not available for any reason.  We will notify you if this is the case and return any payment that you have made.  We will refund any money received from you using the same method originally used by you to pay for the product. If the refund transaction fails we will advise you of this and make arrangements to process the refund via a different method.

17.2 If you wish to cancel your Order, please contact us.  Once an Order has been processed it cannot be cancelled and the item must instead be returned to us in accordance with the returns policy.


These Terms were last updated on 20 October 2020.